RETURN POLICY
Last Updated: 12 April 2023
Hyperlocal Return Policy
For customers within a 20 km delivery radius, a 24-hour return window is provided from the time of delivery. This policy covers all products.
- Return Conditions:
- You may request returns if the product received is different from your order.
- Returns are accepted for expired or damaged products.
All return requests must be verified with an unboxing video. Customers must have a unboxing video before raising requests and the invoice details should be clearly visible in the video and there will be no other questions asked for instant refund.
For deliveries beyond the 20 km radius, the general return policy applies. Refer to the General Return policy below for more information.
General Returns Policy
- Eligibility: Applicable products are returnable within the return window if they are physically damaged, missing parts, defective, or different from the description.
- Technician Visit: For certain electronics, we may schedule a technician visit to your location for issue resolution.
- Return Process: Returns are processed if the product is undamaged, matches the shipped item, and is returned with all accessories in original condition.
- Personal Information: Remove personal information from electronic devices before returning.
- Non-Returnable Items: Products marked as "non-returnable" cannot be returned, but damaged or defective items will be refunded or replaced.
- Replacement Eligibility: Replacement is available only if the same item is in stock with the seller.
- International Orders: International orders are eligible for refunds but not returns.
- Misuse Policy: Excessive returns or order cancellations may result in account actions.
Fraud Prevention Policy
- Account Suspension: Any fraud by customers or sellers, including returning or dispatching different or damaged items, will result in account suspension.
- Refund and Withdrawal Rights: GoStreet customer support reserves the right to deny refunds to customers and withdrawals to sellers involved in fraudulent activities.
- Mandatory Video Evidence: It is mandatory for sellers to provide video evidence of dispatching ordered products, and for customers to record the handover of the returned item to the courier. The ordered product must be clearly visible in the video for identification purposes.
- Support Compliance: Failure to adhere to these conditions may result in GoStreet withholding refunds or withdrawals for both sellers and customers.
Books
| Category | Return Policy |
| Books | 3 day replacement only These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Note: Books are non-returnable for International Customers for Export Orders. |
| Used Books | 3 day replacement only |
Mobiles, Computers
| Category | Return Policy |
| Mobiles (new and Renewed) | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected. For device-related issues in:
We'll provide a resolution on the basis of the support team diagnostic results. In certain cases, we may also facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up. |
| Mobile Accessories (new and Renewed) | 3 Days Replacement/Returnable These products is eligible for free replacement/refund, within 3 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 3 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished). For all device-related issues in:
Non-Returnable: Screen guards, screen protectors and tempered glasses However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Tablets (new and Renewed), Work Space and Gadget Accessories | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For all device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Laptops (new and Renewed), Printers | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For device-related issues in:
For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Office & Stationery Supplies (new and Renewed) | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Networking Devices (new and Renewed) | 3 Days Replacement only These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement |
| Software | Non Returnable These products is non-returnable due to consumable (software keys/code) nature of the product However, in the unlikely evet of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior issuing refund / replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. For software-related technical or installation issues, please contact the brand directly. |
TV, Appliances, Electronics
| Category | Return Policy |
| Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones | 3 Days Replacement only These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Home
| Category | Return Policy |
| Home (new and Renewed) | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Wax candles, Wall stickers | Non Returnable These products is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Furniture | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue , we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids | Non Returnable These products is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Home Accessories
| Category | Return Policy |
| All home Accessories supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.) | Non Returnable These products is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc. | 3 Days Replacement only These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Kitchen
| Category | Return Policy |
| Kitchen (new & Renewed) | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Extended Warranty cards/vouchers/AMCs etc. | Non-returnable These products is non-returnable due to consumable (e-vouchers/coupons) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Toys and Baby Products
| Category | Return Policy |
| Toys (new and Renewed) | 3 Day Replacement only These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products | Non Returnable These products is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Sports, Fitness, and Outdoors
| Category | Return Policy |
| Sports, Fitness and Outdoors (new and Renewed) | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| All inner apparel, socks, gym supporters, guards, swimsuits | Non Returnable These products is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Subscription packs, gym vouchers etc. | Non Returnable These products is non-returnable due to consumable (e-vouchers/coupons) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Garden & Outdoors | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Fertilizers, Seeds, Live Plants | Non Returnable These products is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Beauty, Health, and Groceries
| Category | Return Policy |
| Beauty | Non Returnable These products is non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Sports Nutrition (Whey Protein Powders and related Diet Supplements), | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Mobility and Disability Aids, Joint Supports, Wheelchairs etc. | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc. Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc) Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks) Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins) Contact Lenses and Related Products Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers | Non Returnable These products is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Medicines | Non Returnable These products is non-returnable due to hygiene and consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. In the event your order is rejected, a refund will be issued per GoStreet.in Refund Policy. |
| Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment | 3 Days Replacement only These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Personal Care Appliances: Oral Care Products and Appliances | Non Returnable These products is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Grocery & Gourmet | Non Returnable These products is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Clothing and Accessories
| Category | Return Policy |
| Clothing, shoes and Accessories | 3 Day Free Returns & Exchange These products is eligible for return within 3 days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. |
| Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery | Non-Returnable These products like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Jewellery, Watches, and Eyewear
| Category | Return Policy |
| Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) | 3 Days Replacement/Refund These products is eligible for return within 3 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Smartwatches/ Activity Tracker (new and certified refurbished) | 3 Days Replacement In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product. If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement. |
Handbags and Luggage
| Category | Return Policy |
| Backpacks | 3 Days Replacement/Refund These products is eligible for return within 3 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Handbags, Travel Luggage, Wallets & Travel Accessories | 3 Days Replacement/Refund These products is eligible for return within 3 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Car, Motorbike, and Industrial
| Category | Return Policy |
| Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Renewed) | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Car Tires, Car Care, Chemicals & Fluids, Engine Oils | Non Returnable These products is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished) | 3 Days Returnable These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Occupational Health & Safety Products (masks, gloves, safety glasses etc.) | Non Returnable These products is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc. | 3 Days Replacement These products is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 3 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Lead-acid Batteries
| Category | Return Policy |
| Lead-acid Batteries | Non-Returnable These products is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Television
